Privacy Policy

1. Introduction

Mofami sp. z o.o. ("Mofami", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not access or use our services.

2. Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: Name, email address, phone number, billing address, and payment information when you register or make a purchase.
• Account Data: Username, password, account preferences, and purchase history.
• Usage Data: Information on how you access and use our website, including your IP address, browser type, device information, pages visited, time spent on pages, and referring URLs.
• Cookies and Tracking: We use cookies, web beacons, and similar technologies to track activity and hold certain information. See our Cookie Policy for details.
• Communications: Records of your correspondence with us, including emails, support tickets, and chat messages.

3. How We Use Your Information

We use the collected data for the following purposes:

• To provide, operate, and maintain our services
• To process transactions and manage your account
• To communicate with you, including sending service updates, marketing communications, and promotional offers
• To improve our website, products, and services
• To detect, prevent, and address technical issues, fraud, or illegal activity
• To comply with legal obligations

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Contract: Processing is necessary to fulfill our contract with you (e.g., providing services you purchased).
• Consent: You have given consent for specific purposes (e.g., marketing emails).
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, service improvement).
• Legal Obligation: Processing is required to comply with applicable laws.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Third-party vendors who perform services on our behalf (payment processors, hosting providers, analytics services).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law, court order, or to protect our rights.
• With Your Consent: When you explicitly authorize us to share information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Account data is retained while your account is active and for up to 7 years afterward for tax and accounting purposes.

7. Your Data Protection Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data under certain conditions.
• Restriction: Request restriction of processing in certain circumstances.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Data Portability: Request transfer of your data to another service provider.
• Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

To exercise these rights, contact us at [email protected].

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

9. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside your state, province, or country where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

10. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected such data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice via email or a prominent banner.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Mofami sp. z o.o.
Email: [email protected]
Address: Czarnochowice 529/B31, 32-020 Czarnochowice, Poland